Thursday, August 27, 2009

If You Want To Give advice Learn to spell It

This morning I checked my site as normal, and seen there were three positive feedbacks since last night. I clicked to read which items and to be ready to leave reciprocal feedback. Even though the positive box was checked the comment left me discouraged and dumbfounded.

The item was a cheap item, the reason it was listed cheap was because it was pretty tattered, it was made of felt and rubber so no chance of breakage, and also it was purchased with other items in a sturdy box so no chance of being crushed. Okay the buyer wasn't happy that I didn't wrap it, shipping did no damage to the item, but I can live with the comment. But the buyer also gave "advise" that I didn't include a thank-you note and insuated this was expected. I do not include a thank-you card. My invoices say thank you for shopping with me. It's not that I don't totally appreciate the sales and my customers I do. My prices are quite low, I recycle packaging products, don't print out extras or buy thank you cards. If I did fancy packaging and cards prices would have to go up.



Feedback is a very funny thing, if you think long about it, it can almost be slanderous. Complete strangers can make comments about you for the whole world to see. Can you imagine going to Walmart and on the outside of the building there being nothing but comments on someones shopping experience? Comments such as these......





"Got my shampoo, lathered fine but had to stand in line too long"



"The cashier in line 3 bagged my bread poorly and it got crushed" (They didn't mention when they loaded it their trunk they put it under a case of Pepsi)



" Great experience I used coupons and saved thirty dollars"





" I won't shop here again the greeter didn't hand me a cart"



" The toy gun I paid 2.00 for broke the next day"





Okay, so you get my point. Online venues leave their sellers as open targets to any kind of comments. I think the comment section of feedback should be eliminated. If your product arrived and you're happy just checking the box should be enough, if your seller paid check the box that says positive.



And if you want to give advice, learn how to spell it :)))